Job title: call center specialistwe are seeking a highly skilled and experienced call center specialist to join our team.key responsibilities:handle inbound voice calls with professionalism and customer focus.provide support on various products and services including credit cards, checking & savings accounts, debit cards, online accounts & mobile banking, bill pay & mobile deposits, loans & mortgages.requirements:6–9 months of call center experience in the bfsi sector preferred.english proficiency: b2+ to c1 level.ability to work a 10-hour shift within hours of operation (6:00 am – 4:00 pm).comfortable with schedule: two 15-minute breaks and one 30-minute lunch.strong customer service, problem-solving, and communication skills.work environment:on-site location: mexico cityschedule: 10-hour shifts, monday to saturday (with one weekday off)hours of operation: 6:00 am – 4:00 pm