*join a team recognized for leadership, innovation and diversity*:
*key responsibilities*:
- balance workload among agents
- support on escalations
- identify collaboration opportunities with customers
- process improvement opportunities through data analytics
- support to operation on day-to-day activities
- deliver forecast reports
*we value*:
- a broad knowledge of principles and best practices in (customer service)
- excellent team and communication skills
- an ability to take initiative and work with limited direction
- an ability to influence at the operational level
- experience with sap, customer portals, oracle, excel, integrated reporting systems, analytics tools
- ability to identify priorities and organize activities accordingly
*you must have*
- bachelor's degree in administration, management, mechanical or industrial engineering.
- * advanced english skills (proficient)*:
- customer focused
- self-driven
- customer service, tech support, backoffice or administrative experience.
*additional information*:
- * job id*:hrd204595
- * category*:customer experience
- * location*:av.
salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- nonexempt