Vivo is a leading global technology company committed to creating trend-setting smart mobile products and services. Vivo is devoted to forming a vibrant mobile internet ecosystem and operates research centers in san diego, shenzhen, nanjing, beijing, hangzhou, taipei, production bases across china, south asia and southeast asia, and offline retail stores in over 1,000 cities worldwide with over 200 million customers.
we are looking for an aftersales manager for the latam team, based in plaza carso ii, polanco, miguel hidalgo, cdmx.
top benefits
* salary according to experience.
* over law benefits.
your key responsibilities
* latam smartphone repair centers development management (mexico, chile, peru, colombia, panama).
* customer service satisfaction and kpi management in latin america, following up on achieving local assessment service goals.
* implementing the headquarters' overseas customer service work plan and service strategy.
* formulating service policies and processes development, promoting service content implementation, and planning service innovation activities.
* managing market product reputation information and quality issues.
* managing local service team of agents and service providers, handling customer and user complaints in latin america.
required qualifications
* bachelor's degree or above, with at least 1 year of relevant service work experience.
* strong consumer‑oriented service awareness; experience in smartphone industry aftersales service preferred.
* good communication skills, strong logical thinking, goal‑oriented, and rapid learning ability.
* open to travel to latam countries.
* strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
* proficient in chinese or english communication, strong stress resistance.
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