*requirements*:
- l1 and l2 technical support
- assist and support customers with web integrations.
- php, html, and css troubleshooting.
- diagnose and troubleshoot problems of e-commerce platforms.
- make recommendations for improvement and innovation.
- analyze system specifications and translate system requirements to manageable and measurable tasks.
- develop web pages for customers (front and back).
- integrating web pages with e-commerce platforms
- conduct virtual training sessions for clients.
- passion for providing outstanding customer service.
- process analysis and development expertise.
- exceptional presentation and interpersonal skills.
- strong verbal and written communication skills.
- ability to present ideas in a neat, user-friendly way.
- desire to learn new technologies and proactiveness.
- demonstrated ability to work collaboratively and cross-organizationally with a diverse team.
*qualifications (must have)*:
- 2+ years of experience in technical support.
- knowledge to develop in html, css.
- customer service-oriented.
- strong english (written and verbal).
- quickly and accurately identify, quantify, and permanently resolve problems.
*preferred skills*:
- knowledge of e-commerce platforms such as shopify, wordpress, etc., is a plus.
- javascript.
- proven ability to quickly learn all aspects of technical software products.
*salary*: $20,000.00 - $25,000.00 per month
*experience*:
- html: 2 years (preferred)
- css: 2 years (preferred)
*language*:
- inglés (required)
work location: remote