Genpact (nyse: g) is a global professional services and solutions firm delivering outcomes that shape the future.
our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the fortune global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and ai._
- we are in search of a support business analyst within the resort application development (rad) team.
this role provides an exciting opportunity to join a team dedicated to ensuring a high-quality level of support to those who rely on our custom software solutions.
as rad support business analyst you will be required to work collaboratively within a remote team environment providing direct support to the employee user community across the vail resorts enterprise._
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- responsibilities_
- _troubleshoot system issues and provide data to the user community as requested._
- _provide communication and training as required to key users on new system functionality, releases, and fixes._
- _execution of compliance & controls processes.
perform quarterly audit and compliance duties as assigned._
- _perform ongoing support and maintenance tasks as well as routine annual duties._
- _track individual workflow effectively through an agile team environment.
participate in all agile ceremony meetings._
- _participate in the qa life cycle by developing test scripts, documenting test results, reporting on results, and coordinating uat testing for assigned items._
- _ensure all work follows the sdlc process, meets sox and pci requirements, and maintains all required supporting documentation.
ensure all risk and compliance obligations are met_
- _execution of project tasks as assigned_
- _other duties as assigned_
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- qualifications we seek in you!
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- minimum qualifications / skills_
- _proven organizational and time-management skills_
- _previous experience showcasing strong communication, teamwork, and interpersonal skills at all levels._
- _experience working in a collaborative environment while also able to work independently._
- _proven track record leveraging analytical and problem-solving skills_
- _ability to work on multiple projects/tasks simultaneously_
- _experience using ms office suite_
- _requirements gathering and documentation skills_
- _process and technical writing skills_
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- preferred qualifications/ skills_
- _professional experience in the ski resort, it business analyst, or hospitality fields_
- _bachelor's degree in computer science, or equivalent in related job experience_
- _exposure to ms development technologies, including vb6,.
net, sql server, ssrs, ssis, etc..
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- _software quality assurance experience_
- _experience with ticket tracking systems, such as it connect, jira, etc._
- _test planning, use case development, test script creation and quality assurance_
- _experience working with cross-functional teams across multiple locations_
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job_*_lead consultant_
*_ primary location_*_mexico-zapopan_
*_ schedule_*_full-time_
*_ education level_*_bachelor's / graduation / equivalent_
*_ job posting_*_jan 28, *, 8:04:05 am_
*_ unposting date_*_ongoing_
- master skills list_consulting_
- job category_full time_