Hoyservice delivery rolethe customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.key responsibilities:maintains regular communication with the team to meet productivity standards.responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.serves as the initial point of contact for customers, identifying and resolving technical issues.assists in managing the daily operation of the service delivery function, including staff development and training programs.monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.provides remote technical support to customers via phone and remote support tools.takes deliveries from vendors, processes packing slips, and communicates with customers professionally.creates and manages incidents and service requests in the company's trouble ticketing system.utilizes formal work instruction (wi) documents to resolve customer issues.ensures escalations are handled consistently and professionally.requirements:high school graduation or equivalentitsm certification preferred; itsm foundation training required1-2 years of customer service experienceexcellent verbal and written communication skillsstrong meeting facilitation skills, including teleconference and web conferenceable to contribute to a high-performing workgroup through collaboration and interpersonal skillsable to work creatively and analytically in a problem-solving environmenthelp desk specialisthoyjob summarythe ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:providing exceptional customer support through various channels.responding promptly and professionally to customer inquiries, effectively resolving issues.maintaining accurate records of customer interactions and feedback for continuous improvement.collaborating with internal teams to address customer complaints and enhance overall satisfaction.requirements:bilingual english (b2/c1 level) and spanish language proficiency is essential.a minimum of six months' experience as a verifiable bilingual telephone agent.verifiable job stability in the employment record.a completed bachelor's degree or high school diploma from a recognized institution.able to work varied shifts, including weekends and holidays.work environment:the successful candidate will work in a modern office setting in mexico city.analista help desk bilinguehoyjob descriptionsoporte it y redes 100% bilinguebrindar soporte y solucionar problemas de estaciones de trabajo, impresoras, redes y aplicaciones.soporte/instalación/actualización de productos de software y hardware.agregar/eliminar/mantener usuarios en la red; crear inicios de sesión de windows, configurar cuentas de correo electrónico, asignar acceso a aplicaciones y garantizar la seguridad.configuración de teléfono de empleado ext./v-mail/grupos de trabajoparticipar en las reuniones del departamento, brindando aportes y sugerencias.sugerir ideas de capacitación para los usuarios en función de la interacción a partir de la resolución de solicitudes de soporte.capaz de reaccionar al cambio productivamente y manejar otras tareas o proyectos según lo asignado.calificaciones y requisitos:debe tener motivación propia y requerir supervisión limitada.debe tener una manera cortés y receptiva para tratar los problemas de la persona que llama de manera profesional y cortés.conocimientos básicos de hardware de pc y habilidades para solucionar problemas.conocimientos básicos de software de windows 10/11 y ms office 365.comprensión básica de los protocolos de red.0-2 años de experiência en el campo de ti. Grado un plus pero no requerido. Certificaciones un plus pero no requerido.debe ser preciso, orientado a los detalles, poseer excelentes habilidades de organización y gestión del tiempo; y demostrar la capacidad de gestionar múltiples tareas.habilidad para leer, escribir y hablar inglés con fluidez. Bilingüe (inglés/español a plus).pay: $16,000.00 - $9,000.00 per month; salary: 19,500.00 per monthhelp desk home officehoysolícito:help desk home officeactividades: habilidades interpersonales excepcionales, con un enfoque en las habilidades de escucha y cuestionamiento. Un sólido conocimiento práctico de sistemas informáticos, hardware y software. - solucionar y diagnosticar problemas de ti - soporte de mesa de ayuda como l1 soporte de problemas relacionados con ti en microsoft os, office 365. Fuerte comprensión del inglés y habilidades de comunicaciónhorario: lunes a viernes con turno de 8 horas con 1 hora de comida y dos días de descanso, domingo y un día más a elegir entre semana.conocimientos: los agentes de help desk proporcionan soporte técnico remoto al cliente por teléfono, correo electrónico y chat a los usuarios finales dentro de un entorno de centro de llamadas.ofrecemos:$16,000 mensuales brutosprestaciones de leyse envía equipo de trabajo demora en llegar de 8 a 10 díastipo de puesto: tiempo completosalario: $16,000.00 al meshorario:turno de 8 horasprestaciones:vacaciones adicionales o permisos con goce de sueldoexperiência:soporte tecnico it: 3 años (obligatorio)idioma:inglés (obligatorio)it help desk technicianhoycompany overview:milestone technologies is a global it managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across application services and consulting, digital product engineering, digital workplace services, private cloud services, ai/automation, and servicenow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.job overview:we’re looking for a help desk technician to join our skilled it help desk operations team, serving local and global internal users. Our goal is to provide excellent technical and non-technical support with outstanding customer service and timeliness. The help desk technician has experience in supporting both mac and pc environments, can hold a conversation as well as resolve complex technical issues effectively and efficiently, and is someone who values the people behind the problems. This role works monday through friday during standard business hours.how you will make an impact:provide hardware and software it support and technical education to end users both remotely and onsitedeploy, manage, and ship our inventory of endpoints that allows samsara in mexico to stay connected and productiverecover hardware from usersapplies critical thinking to efficiently troubleshoot simple and complex user requests and issues. and provides as much context and information as possible to deliver the best solutions as quickly as possibletroubleshoots client-side network connectivity issues, including digital authentication, remote access, secure wi-fi, wired connectivity to the internal network, password resetssupports user requests and performs break/fix or remote installations as needed.supports av for internal and customer facing eventsleads in ticket processes and provides coaching for other technicians when workflow deficiencies are identifiedhas deep understanding of defined team metrics, such as backlog, aging, effectiveness; and takes actions based on the current trends in servicedocument our systems and ensure our processes are always improvingdisplays learning agility by actively seeking answers when technically challengedseeks feedback from other help desk technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirementswhat you need to succeed:minimum 1-2 years of experience in a help desk role w/walk-up service required, vip support preferredadvanced working knowledge of collaboration tools such as slack, teams and google workspacedemonstrated knowledge of microsoft exchange and/or google admin, including a firm understanding of groups and permissions. Knowledge of windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issuesfamiliarity with platforms such as servicenow, zendesk, jira, or oktastrong interpersonal communication skills with a high degree of empathy is a musta college degree in a technical program (computer science, information systems, or other stem field)3-6 years' experience working with people in a technical contextstrong spoken and written language skills in english and spanisha passion for learning and doing new things in a fast-paced environmentability to work from our office in mexico city at least 2 days a weekan affinity for working with all things electronicpreferred qualifications:experience with enterprise saas (g suite, slack, zoom, okta, simplemdm, okta)knowledge of apple products, androids, and windows pcs (macbooks, iphones, android, windows os)software re-imaging of laptopscompensation:estimated pay range: exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.our commitment to diversity & inclusion:at milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.milestone technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminatedhoywhat you’ll do:answer calls, create tickets, and resolve software/hardware it incidents within scope.document the entire resolution process carried out to solve the incident.create tickets that need to be escalated to second-level support groups.use knowledge bases as a resource to resolve incidents.follow up on assigned tickets.participate in service improvement initiatives.who you are:technical degree or bachelor's degree in systems, computer science, or a related field.minimum of 1 year of experience providing support via phone.basic required knowledge:windows operating system (version 10)english: advancedweb browsers (google chrome, microsoft edge, internet explorer)ticketing tools (e.g., servicenow)remote configuration of computers/printersremote access tools (e.g., logmein, anydesk, remote desktop manager, etc.)communications: vpn, desktop setup, internet, etc.soft skills:customer service attitude.ability to assist users and resolve their incidents quickly, or escalate the issue to the appropriate support group.excellent verbal and written communication skills.willingness to work rotating shifts.ability to maintain confidentiality of information.joining dxc connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At dxc we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.hoyhoycompañia global de firmas independientes de servicios profesionales, que proveen servicios de auditoría, impuestos y asesoría, se encuentra en busqueda de: analista mesa de control / help desk requisitos:preparatoria concluidaexperiência mínima de 2 años en atención a clientes, call center, contac centerexperiência en soporte a usuarios vía telefónica.conocimiento en mesa de ayuda funciones: proporcionar personal presencial especializado en servicios de soporte técnico en tecnologías de la información (ti) para brindar solución a fallas de los equipos electrónicos (equipo de cómputo, estaciones de trabajo, equipos móviles, con sus accesorios y periféricos involucrados), mantenimiento, actualización de aplicaciones de oficina, correo electrónico, respaldos de información, mantenimiento preventivo e instalación de agentes de seguridad; para reestablecer su funcionamiento en el menor tiempo posible, en el entendido que los servicios proporcionados no sean para el cumplimiento de la actividad preponderante por parte de la empresa que contrata. Oferta:sueldo base mensualprestaciones de leyhorarios: lunes a vierneszona: periférico blvrd. Manuel ávila camacho, miguel hidalgo.tipo de puesto: tiempo completo, por tiempo indeterminadosueldo: $10,000.00 al mestipo de jornada:- lunes a viernespregunta(s) de postulación:- ¿posees experiência en mesa de ayuda/mesa de control en el area de informática (ti)?- menciona tus pretensiones económicaslugar de trabajo: empleo presencialhoy
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