Overview
flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but do not meet every bullet point, we encourage you to apply and join us to create the extraordinary.
summary
the “customer service representative” will be based in ·····, reporting to ……. This role will be in charge of communicating with customers and addressing customer inquiries.
responsibilities
* appropriately utilize system applications and resources to accurately and effectively provide comprehensive, high-quality services for all customer needs.
* handle inquiries, resolve customer problems and complaints with care and efficiency, and strive for one-call resolution.
* maintain customer service standards during high-pressure situations such as increased call volume or limited resources.
* interpret customer needs, recognize symptoms, causes and solutions.
* identify situations requiring further explanation or training and provide a solution for the customer as needed.
* demonstrate clear speaking and writing skills in english, minimizing jargon to ensure customer comprehension.
* track relevant metrics and drive action items based on kpi results.
* coordinate orderboard, rma, cma, ar, otd, sales and export processes.
* sox controls, knowledge validation, prices, incoterms, terms of payment and agreements.
* coordinate with warehouse and logistics regarding shipments following customer instructions, understanding incoterms and import records.
* coordinate production and delivery planning with various operational areas to support the client’s requisitions and exceed expectations.
* monitor customer demand, receive purchase orders, and coordinate with material and production control for priority models.
* knowledge of edi, cto, bto, btf, bilateral and triangular invoicing processes.
* create cmf, mrf and pqr documentation as required.
* participate in cft, operations and customer meetings.
qualifications
* typically requires a bachelor’s degree (ba or bs) or equivalent work experience.
* typically requires 5 years’ experience in a customer service-related position.
flex is an equal opportunity employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We’re happy to provide reasonable accommodations to those with a disability for assistance in the application process. For accessibility assistance, please email accessibility@flex.com. To be considered for a position at flex, you must complete the application process first.
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