The role of the technical analyst requires both judgment and consensus building in areas such as:
- the effectiveness and efficiency of the implementation chosen,
- the appropriateness of the technology recommended,
- whether the elements of the business system and its proposed implementation have been adequately communicated and understood.
- providing recommendations on when to create custom objects or customer pages vs. use out-of-the-box functionality
functional area knowledge/skills:
*responsibilities*:
- provide overall effective development, administration, support, and best practice of salesforce platform
- ensure work is properly documented including all key customizations and report specifications
- implementation of required functionality and (approved) customizations
- follow proper controls in the areas of security, access, separation of duties, design and release standards.
- gather requirements and support uat sessions with business unit stakeholders (as needed)
- ensure high quality on time completion of all tasks, support services and verbal commitments.
- support and follow the standardized sdlc, project management and release management processes that are in place.
- make effective proactive value add recommendations followed up by action leading to positive concrete results contributing to business and it success
- design, create and manage data imports and exports; support the creation and development of new projects/data into the salesforce platform
- analyze business operations to understand strengths and weaknesses to determine opportunities to automate processes and functions that enable users success
- provide sfdc best practice recommendations during design phases.
- identify solution alternatives and make a recommendation as to the best implementation approach of the systems functions
- provide quality assurance on developmental and configuration changes.
- maintain salesforce database and complete enhancements that support business processes.
- proactively communicate the status of your work to the senior sfdc analyst. Include current estimate-to-complete for your tasks, accomplishments, current workload, issues and roadblocks
- work closely with functional and technical resources during the build phase to ensure that the delivered software product will in fact fully satisfy all of the business needs for which it’s intended.
- define high level test plans and test scenarios along with acceptance criteria for all systems functions. Assist with the execution of all testing and verification of expected results.
- provide regular and consistent communication to your business contacts on status of their issues or requests
- effectively manage change control throughout the life cycle of the project
- develop all requests to make them globally acceptable, since we have one instance across the world, the business uses worldwide.
- update/manage clarios’s development standards for sfdc.
Knowledge/skills:
- salesforce platform experience (both declarative and development) required
- strong customer service orientation
- high level of personal motivation and a results-oriented approach
- excellent analytical and problem-solving skills
- strong oral and written communication skills, ability to listen carefully and adapt quickly
- communicate and negotiate the different perspectives between business and technical viewpoints to various levels of organization
- 5+ years of it related experience.
- experience working with web-based technologies
- strong technical and business acumen
- experience with scripted data loader, web services, cloud or on-premises middleware and other enterprise integrating technologies
- advanced level understanding of information systems and their use in complex organization
- visual force, java-script, xml, apex controllers, triggers, apis batch job, web apps development (java, html, asp.net, c#), soql and sosl, demandtools, saml single sign on (via salesforce), cloud technology integration
- help manage ongoing maintenance of the salesforce environment and conduct long-term improvement efforts to ensure compatibility with evolving mission requirements.
Qualifications:
- 5+ years development experience with visual force, java-script, apex controllers, triggers, batch jobs & standard sfdc components required
- 5+ years platform development experience with sfdc object design, soql & sosl
- 3+ years’ experience with lightning web components (lwc) and lightning bolts
- knowledge/experience with lightning web response (lwrs) functionality
- ba/bs degree in technical field or equivalent experience required
- in depth knowledge of salesforce platform (including administration, apex, lwc, visual force, limits, bulk apex, best practices, etc.)
- knowledge/up to date on current sfdc beat practices
- knowledge of einstein & crm analytics a plus.
- excellent problem solving and organizational skills
- proven experience with business process optimization
- salesfo