*minimum qualifications*:- bachelor's degree in science, technology, engineering, mathematics, or equivalent practical experience.- 5 years of experience with 2 or more of the following: web tech, data/big data, systems admin, machine learning, networking, kubernetes, or sap.- 5 years of experience coding and debugging in a general purpose programming language (e.g., java, c, c++, python, go, shell scripting, javascript) or in system design.- experience with sap technologies and architecture/infrastructure needs, in compute infrastructure, supporting, developing, maintaining cloud solutions.*preferred qualifications*:- experience supporting sap solutions in cloud platforms.- experience with sap operations on public cloud around core production concepts (e.g., high availability, disaster recovery, multi-tenancy, scale out and scale up architectures, shared storage solutions, clustering solutions, etc.).- experience with sap proprietary technologies and architecture, including abap programming, java programming, sap hana technology, and administration.*about the job*:as a technical solutions engineer, you will own customer issues in addition to providing support to other teams.you will be a part of a global team that provides support to help customers make the switch to google cloud.in this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting when needed.you will make products easier to adopt and use by making improvements to the product, tools, processes, and documentation.you will work in a shift pattern or non-standard work hours as needed, this may include weekend work.google cloud accelerates every organization's ability to digitally transform its business and industry.we deliver enterprise-grade solutions that leverage google's cutting-edge technology, and tools that help developers build more sustainably.customers in more than 200 countries and territories turn to google cloud as their trusted partner to enable growth and solve their most critical business problems.*responsibilities*:- understand customer impact, manage escalations through diagnosis, trouble-shooting, and resolution on gcp products through excellent customer management.- develop knowledge of the sap-on-gcp and sap on google bare metal solutions (bms) technologies and solutions by troubleshooting, reproducing, determining root cause for issues.- develop best practices/playbooks based on learnings from support of cloud based sap solutions according to customer requirements and technical implementations.google is proud to be an equal opportunity workplace and is an affirmative action employer.we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.we also consider qualified applicants regardless of criminal histories, consistent with legal requirements.see also google's eeo policy and eeo is the law.if you have a disability or special need that requires accommodation, please let us know by completing our accommodations for applicants form.