Customer service representative
about the compan
ya global manufacturing organization is seeking a customer service representative to support customer communication, order management, and operational coordination within a fast-paced manufacturing environment. This role will serve as a key liaison between customers and internal teams to ensure accurate order processing, delivery performance, and customer satisfaction
.
key responsibiliti
* esmanage customer orders, forecasts, and delivery requirements to ensure timely and accurate fulfillmen
* t.serve as the primary point of contact for customer inquiries related to orders, shipments, schedules, and delivery statu
* s.coordinate with supply chain, production, logistics, planning, and quality teams to support customer needs and resolve issue
* s.monitor customer releases, demand changes, and shipment schedules to ensure alignment with operational capabilitie
* s.support inventory management and delivery tracking activitie
* s.analyze customer requirements and proactively communicate risks related to supply, capacity, or delivery performanc
* e.maintain accurate customer data and order information within erp system
* s.support customer meetings, reporting activities, and performance review
* s.assist in managing premium freight, escalations, and corrective action follow-up activities when require
* d.build strong customer relationships while ensuring high levels of responsiveness and servic
e.
qualificati
* onsbachelor’s degree in business, supply chain, international business, logistics, or a related fie
* ld.experience in customer service, supply chain, order management, or logistics within a manufacturing environme
* nt.strong communication, organizational, and problem-solving skil
* ls.ability to manage multiple priorities in a fast-paced environme
* nt.experience working with erp systems and customer porta
* ls.strong analytical and follow-up skil
* ls.english communication skills preferr
ed.
preferred qualificat
* ionsexperience in automotive, electronics, or high-volume manufacturing industr
* ies.familiarity with customer releases, edi systems, forecasting, and production planning proces
* ses.knowledge of sap, oracle, or similar erp syst
* ems.experience supporting oem or tier 1 customer accou
* nts.understanding of logistics, inventory control, and supply chain operati
ons.
why joi
* n us?Opportunity to work in a global manufacturing environment with direct customer interac
* tion.exposure to cross-functional operations including supply chain, production, and logis
* tics.collaborative culture focused on operational excellence and customer satisfac
* tion.career growth opportunities within customer service and supply chain funct
ions.