The ksquare group was established in * in dallas tx, we are an international company with a presence in different countries such as mexico, the usa, india, and dominican republic currently being more than 250 ksquarians and growing.we offer technological solutions through multidisciplinary pods specifically designed to meet our customer's needs.depending on the skills required by every project, the best professionals are selected to bring all their talent together to achieve mutual goals.we authentically care about the comfort, wellbeing, and career growth of all our employees making sure integrity, innovation, leadership, accountability, and collaboration continuously stand by one and each one of us.we believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become through the years.we are looking for an experienced senior technical business analyst (ba) with hospitality experience (preferred) to play a critical role in bridging business needs with salesforce technology solutions.the ideal candidate will have deep expertise in salesforce experience cloud, service cloud, core platform, and a working understanding of ci/cd pipelines.strong communication, stakeholder engagement, and leadership capabilities are essential.familiarity with agentforce is a plus.key responsibilitiesserve as a primary liaison between business stakeholders and technical teams to translate business requirements into scalable salesforce solutionslead the gathering, analysis, and documentation of functional and non-functional requirements across experience cloud, service cloud, and core salesforce featureswork closely with salesforce architects, developers, and admins to ensure alignment between business needs and technical executiondefine and document user stories, use cases, process flows, and acceptance criteriasupport configuration and deployment processes in ci/cd environmentsdrive requirements and release planning sessions, backlog grooming, sprint planning, and demosfacilitate stakeholder communications, ensuring clarity of requirements and project scopeprovide leadership and mentoring to junior bas and project teamsensure traceability of business requirements to final deliverables and validate implemented features against requirementsrequired skills & qualifications3+ years of experience as a business analyst or product owner in salesforce implementationsin-depth knowledge of salesforce experience cloud, service cloud, and the core salesforce platformsolid understanding of ci/cd pipelines and tools like copado, gearset, jenkins, or gitstrong analytical skills with the ability to dissect complex business processes and propose effective solutionsproven experience working in agile/scrum delivery environmentsexcellent communication skills with the ability to engage with executive stakeholders and technical teams alikedemonstrated leadership ability in cross-functional project settingsable to travel to the usfamiliarity with agentforce or similar salesforce modules (optional)preferred qualificationssalesforce certifications such as administrator, business analyst, or experience cloud consultantexposure to agile tools like jira, devops, or rallyhospitality experienceexperience in change management, user training, and solution adoption initiativesunderstanding of data migration and integration processesthe ksquare group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations.these activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services.we are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.as an equal-opportunity employer, we will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.#j-*-ljbffr