*what will you do?*
- receive and process customer orders efficiently and accurately.
- respond to customer inquiries regarding order status, product information, and pricing.
- coordinate with sales and supply chain employees to ensure timely order fulfillment.
- proactively maintain relationships with key customers and sales staff.
*how will you do it?*
- utilize order management systems (such as sap) for order input and processing.
- verify order details, pricing, product availability, and shipping information.
- monitor backorders and manage communication with customers regarding delays or issues.
- follow company policies and procedures to ensure high customer satisfaction.
*what are we looking for?*
- university degree with a minimum of 1 year of relevant experience, or a 2-year degree with 6 years of experience, or an equivalent combination of education and experience.
- strong communication skills, both verbal and written.
- detail-oriented with the ability to multitask in a fast-paced environment.
- proficient in microsoft office suite and order management software.