Overview
who we are: samsara (nyse: iot) is the pioneer of the connected operations cloud, a platform that enables organizations with physical operations to harness iot data to develop actionable insights and improve operations. We help improve safety, efficiency and sustainability of the industries that power the global economy, including agriculture, construction, field services, transportation, and manufacturing.
about the role: as a samsara technical account manager (tam), you are the cornerstone of technical customer success. You will act as a trusted technical advisor, moving beyond traditional support to deliver measurable business value and drive long-term adoption of the samsara platform. Your mission is to proactively optimize your customers\' technical health and mitigate risk to ensure they achieve their desired outcomes. This role requires deep technical acumen, consultative problem-solving, and the ability to communicate with influence across both technical and executive stakeholders. You will build enduring customer relationships by translating operational goals into technical solutions and will foster cross-functional collaboration with sales, support, and product teams. During critical incidents, you will demonstrate ownership by managing customer communications and guiding the resolution to success.
this is a remote position open to candidates based in mexico.
responsibilities
* you should apply if: (note: see below for qualifications and why this role may fit your career goals.)
you will in this role:
* drive customer impact & value realization: go beyond technical support to deliver measurable value by understanding customers\' business objectives and aligning samsara\'s solutions to help achieve goals, tracking and demonstrating technical roi.
* execute transformational technical account management: independently manage a portfolio of accounts, develop tailored success plans, identify and mitigate risks to customer health, maintain accurate records, and contribute to team objectives.
* demonstrate deep technical acumen & samsara expertise: be the primary technical point of contact, mastering samsara\'s platform (apis, hardware, software), advising on best practices and troubleshooting complex issues.
* provide consultative problem solving & solutioning: apply a consultative approach to understand root causes, own the technical ticket lifecycle (including escalations), perform root cause analysis, and drive product improvement.
* communicate with influence & clarity: lead technical meetings and reviews, adapting communication styles for diverse audiences from technical staff to executives.
* foster cross-functional collaboration: partner with sales, support, product, and engineering to advocate for customer needs and deliver a unified experience.
* demonstrate ownership & multiplier mindset: take initiative on team projects and process improvements, contribute to internal knowledge bases, and help onboard new teammates.
* embody samsara\'s values & principles: model core values in every interaction and seek feedback for continuous improvement.
minimum requirements
* experience: 5+ years in a technical, customer-facing role (e.g., technical account management, solutions consulting, or customer success) with a proven track record.
* foundational education: bachelor\'s degree in mis, computer science, or a related field preferred, or equivalent professional experience.
* technical proficiency: strong technical literacy to understand and troubleshoot complex hardware, software, and api integrations, with a passion for technology and a commitment to continuous learning (including interest in ai).
* customer focus: data-informed approach to understanding customer needs and building trusted, long-term relationships.
* communication: strong english written and verbal communication skills.
* collaborative spirit: team player who thrives in a fast-paced environment and collaborates with internal teams to drive success.
ideal candidate
* experience supporting global enterprise-level customers in saas, iot, or paas.
* proven use of ai tools and methodologies to drive efficiency and insights in daily workflows.
* experience with samsara, salesforce, zendesk, jira, gong, gainsight, and tableau.
* basic python coding skills are advantageous for enhanced technical solutions.
total rewards
we offer above-market total compensation with base salary, performance-based bonuses, and equity where applicable. We also provide a flexible remote model, professional development stipend, comprehensive health and parental leave plans, and more to support long-term success.
flexible working
we support a flexible working model: remote options, with on-site or hybrid arrangements where appropriate. Some roles may have location requirements to facilitate collaboration or service regions. Offers depend on the legal right to work in the specified location.
belonging at samsara
we welcome everyone and do not discriminate. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other protected characteristics.
accommodations
we are committed to ensuring equal opportunity and will provide reasonable accommodations during the recruiting process. Please email .
our commitment to authenticity
we use a fraud detection tool to validate authenticity of applications. See samsara\'s candidate privacy notice for details.
fraudulent employment offers
we do not charge fees to applicants at any stage. Official communication will only come from domains ending in @samsara.com, @us-greenhouse-mail.io, or @mail3.guide.co. For more information, see our blog post on fraudulent offers.
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