Overview
lead technical support professional role at honeywell. You will lead and manage a team of technical support professionals, provide guidance, mentorship, and technical expertise to resolve complex issues and deliver exceptional customer service. Strong leadership and cross-functional collaboration are essential.
responsibilities
* provide expert technical support to customers, resolving complex technical issues
* collaborate with cross-functional teams to develop and implement technical support strategies
* stay updated with industry trends and advancements, and provide recommendations for improvement
* contribute to the development and improvement of technical support processes and tools
* establish and maintain strong relationships with key stakeholders, including customers and internal teams
qualifications
* minimum of 6 years of proven experience in technical support or a similar role.
* expertise in relevant technologies and products.
* strong problem-solving and analytical abilities.
* experience in mentoring and leading a team.
strong customer focus and commitment to customer satisfaction.
* bachelor’s degree in engineering or a related field; master’s degree preferred.
* expert technical knowledge and subject matter expertise.
* strong leadership and mentoring skills.
* ability to drive innovation and continuous improvement.
about us
honeywell helps organizations solve the world’s most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our aerospace technologies, building automation, energy and sustainability solutions, and industrial automation business segments – powered by our honeywell forge software – that help make the world smarter, safer and more sustainable.
details
* seniority level: mid-senior level
* employment type: full-time
* job function: engineering and information technology
* industries: appliances, electrical, and electronics manufacturing
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