The receptionist provides support to another individual or group of individuals by handling correspondence, managing calendars and appointments, arranging conferences and conference calls, making travel arrangements and providing other administrative tasks.
responsibilities
welcomes and directs visitors, employment applicants, salespersons and customers to appropriate locations and parties
maintains security by following procedures, monitoring logbook and issuing visitor badges
operates a multi-line telecommunication system, answering and referring inquiries
maintains the schedule for conference rooms and training rooms, and schedules room reservations
provides support for meetings, to include preparation of rooms and assistance in catering arrangements
as required, contacts building maintenance concerning facilities problems or issues
performs clerical work to including filing, sorting, mail distribution and completing special projects
maintains safe and clean reception area by complying with procedures, rules and regulations
working closely with other members of the administration team
performs other duties and functions as assigned
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
qualifications
previous administrative experience in a client facing role preferred
excellent customer service and interpersonal skills
confidentiality, discretion, tact, diplomacy and professionalism
proficient in microsoft office, familiarity with computers and technology
highly organized and able to prioritize tasks
self-motivated and detail oriented
demonstrate ability to problem solve
education
high school diploma or equivalent
la recepcionista brindará una atención profesional, cordial y eficiente a visitantes, clientes y colaboradores, fungiendo como el primer punto de contacto del corporativo, asegurando una experiencia positiva, segura y alineada con la imagen institucional de la empresa.
funciones
recepción y registro de visitantes, proveedores y clientes.
atención telefónica y canalización de llamadas.
control de accesos, gafetes y bitácoras de entrada y salida.
(corporativo metepec)
coordinación de visita, personal de nuevo ingreso y personal interno.
apoyo administrativo básico (envío y recepción de correspondencia, mensajería, etc.).
custodia y confidencialidad de información sensible.
mantener el área de lobby ordenada y presentable.
cumplimiento de protocolos de seguridad e imagen corporativa.
(brigadas)
requisitos
escolaridad: licenciatura (preferente concluida) en áreas administrativas, turismo, relaciones públicas o afín.
experiencia de 2 años en adelante como recepcionista, hostess corporativa o atención a clientes en corporativos, hoteles, embajadas o empresas de servicios.
experiencia atendiendo ejecutivos, clientes y visitantes externos.
deseable experiencia en corporativos con alto flujo de visitantes.
manejo office intermedio (excel, power point, word).
manejo de conmutador telefónico.
sistemas básicos de control de accesos o registro (deseable).
preferente manejo de sistema marketplace.
inglés básico o intermedio para atención de visitantes (deseable).
habilidades: comunicación verbal clara y efectiva, alta orientación al servicio y atención al cliente, trabajo en equipo, orientación al detalle, liderazgo (manejo de equipos de trabajo).
factor de descarte: aquellos candidatos que no cumplan con los requisitos establecidos en el job posting serán descartados del proceso de selección.
nota: prefieren radicar en estado de méxico, ya que la vacante estará en dicha ubicación.
citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
view citi's eeo policy statement and the know your rights poster.
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