Epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.we are seeking an experienced senior business analyst with a strong background in salesforce to join our team.the role involves supporting a transformative initiative to deploy a genai-powered nextgen digital assistant on the salesforce agentforce platform. This innovative solution aims to enhance engagement and streamline operations for patient- and hcp-focused websites and call centers.responsibilitiesgather and analyze business requirements, creating detailed backlogs for various use casesdesign salesforce-based digital assistant solutions to drive business objectives and improve user engagementrecommend enhancements to salesforce systems to improve performance, usability, and functionalitycollaborate closely with stakeholders to align technical solutions with business goalsfacilitate workshops and discussions to define and refine processes for salesforce integrationdocument workflows, use cases, and requirements to ensure clear communication across teamsprovide expertise in business analysis to support project planning and successful executionvalidate and test salesforce solutions to ensure compliance with regulatory and business requirementsdeliver insights and recommendations to optimize salesforce-driven systemsrequirementsa minimum of 3 years of experience as a business analyst, with a focus on salesforce solutionsextensive knowledge of salesforce, including core clouds, agentforce, and chatbot capabilitieshands-on experience with ai-powered digital assistant tools such as agentforce, nlp bots, or chatbot integrationsfamiliarity with compliance standards like hipaa and gdprexpertise in integrating salesforce with third-party systems via apis and automating workflows using tools like process builder and flowstrong stakeholder management skills and experience preparing business analysis documentationability to plan and manage business analysis activities and organize related information effectivelyexperience in estimating effort for business analysis tasks and deliverablesstrong analytical skills to identify business challenges and propose actionable solutionsexcellent written and verbal english communication skills at a b2 level or highernice to haveknowledge of the pharmaceutical industry and its specific processeswe offerinternational projects with top brandswork with global teams of highly skilled, diverse peershealthcare benefitsemployee financial programspaid time off and sick leaveupskilling, reskilling and certification coursesunlimited access to the linkedin learning library and 22,000+ coursesglobal career opportunitiesvolunteer and community involvement opportunitiesepam employee groupsaward-winning culture recognized by glassdoor, newsweek and linkedinseniority levelseniority levelmid-senior levelemployment typeemployment typefull-timejob functionjob functioninformation technology, research, and business developmentindustriessoftware development, it services and it consulting, and pharmaceutical manufacturingreferrals increase your chances of interviewing at epam systems by 2xget notified about new senior business analyst jobs in mexico.senior business analyst - insurance (fully remote)senior business analyst - insurance (fully remote)business analyst - payments/cards industrybilling operations analyst (business analyst)d365 business central senior functional consultant (full-time remote)it gxp business analyst & project managerpart time ai data services - project managerdigital insurance project manager - spanish speaker (fully remote)we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
#j-18808-ljbffr