_*lalamove*_ has become a global platform that provides on-demand delivery services. Lalamove’s bi & analytics team sits at the heart of the platform. The team produces quantitative insights that enable lalamove to develop incisive, real-time products and strategies that yield an efficient and competitive marketplace.
*role overview*:
the primary function of this role is to analyze data to design and execute initiatives to improve the user experience by adjusting demand, while minimizing costs and streamlining processes associated with the supply side of our business to drive a healthy platform for our products/cities. This data-driven function requires a combination of analytical thinking and leadership skills to oversee relationships with a very valuable part of our business.
*main responsibilities*:
- work with the internal teams (customer service, finance & other stakeholders) to investigate driver's issues & deliver optimal solutions;
- engage and collaborate with every function within the driver operations team and others, both lateral and vertical, to escalate information of driver's current issues and propose changes (if needed) in process & policy for driver
- analytics: using data to understand driver behavior in order to enhance our communication and incentive programs based on vehicle type.
- analyzing impacts on our supply/demand by seeking opportunities in driver availability hours, engagement (order/active driver), and specific supply shortages in certain regions during the weekly schedule.
- developing and optimizing processes: taking general ideas and breaking them down into actionable steps with progressive deadlines for completion.
- continuously reviewing and improving existing reports;
- doing everything possible to support and enhance the quality of our services.
*what are we looking for*:
- bachelor's degree in engineering, data science or relative.
- advanced english level (b2-c1)
- at least 2 years experience in data analysis.
- strong ability in ms office (excel) and google sheets.
- an open-minded individual with excellent interpersonal skills that can interact and influence people with different profiles (age, nationality, experience, background);
- strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality;
- lss or relative is a plus.
- knowledge of tableau, power bi, datastudio, and other data visualization tools (desirable), preferably with proficiency in programming languages.
Tipo de puesto: tiempo completo
sueldo: $25,000.00 - $30,000.00 al mes
horario:
- lunes a viernes
prestaciones:
- seguro de gastos médicos mayores
- vales de despensa
experiência:
- excel/sheet: 2 años (deseable)
- data analyst: 2 años (deseable)
idioma:
- inglés avanzado (deseable)
lugar de trabajo: empleo presencial