We are seeking a dynamic leader to drive sales, process improvement and team development.
job description
the general manager will oversee key business areas, create connections with prospective clients, facilitate their journey and ensure their success.
* hiring, training, scheduling and supervising staff members including assistant general managers and client relationship specialists.
* effectively communicate goals, expectations and procedures to staff members ensuring everyone understands their roles and responsibilities.
* set and achieve sales and revenue targets, track kpis and develop strategies to increase client acquisition and retention.
* provide constructive feedback to staff members on their performance using clear and specific language to highlight areas of strength and areas for improvement.
* ensure high-quality customer service by addressing client concerns or complaints managing inquiries and resolving issues promptly.
* engage with clients in a friendly and approachable manner actively listening to their needs and concerns and providing clear and helpful responses.