Overview:
Administration, elaboration and review of the different processes in the operations area, as well as contributing to provide attention and satisfactory solutions to the client, in order to consolidate the commercial relationship. Develop and implement improvements in customer service processes, generating a sense of belonging to the company's values. Coordinate and guarantee % of the client's requirements
Job Description
Supervision of operational personnel.
Supervision of departure to distribution routes under your responsibility.
Daily control of delivery confirmations.
Problem solving.
Document control of processes.
Maintain and develop the relationship with the company's customers.
Coordinate the sending of documentation.
Provide information to internal and external customers regarding the logistics service provided.
Provide the customer with information that he requires.
Control of material stocks by supplier.
Resolve doubts and nonconformities that are presented.
Have communication with the team and the client's needs
Negotiations with the client.
Generate reports to internal and external customers.
Monitor and report traceability of cargo in normal flow or with anomalies to the customer.
System openings for operation control.
Coordinate and supervise the fulfillment of services.
Preparation of operational proposals
Customer Support
Requirements and programming of materials for supply in general
Represent the company before VPC authorities
Distributor Delivery Tracking
Receive complaints, suggestions and solve employee problems
Encourage integration and good human relations among staff.
Ensure that the Reports generated from the daily operation are provided in a truthful, complete and timely manner, thus controlling the Inventory %.
Job Requirements
Education: Bachelor's Degree/Engineering, International Business
Cooking: ICT ́S, excel Intermediate
Administrative computing, being related to information technologies, knowledge of Office.
Experience:
Knowledge in automotive logistics and supply chain, inventory management, customer focus and resource management, results-based planning, traffic
Required Language: Intermediate English
Availability to travel : Yes
📌 Customer Care Supervisor
🏢 Wallenius Wilhelmsen
📍 Aguascalientes