Watch development & training manager, south asia pacificthe name tiffany & co. instills images of beauty, romance and the iconic blue box. It is a symbol of excellence. Since 1837, the masterpieces of tiffany & co. have defined style and celebrated the world’s great love stories.join tiffany & co. and be part of the largest luxury group in the world - lvmh!Do you love making a difference?This pivotal role within tiffany & co.'S expanding watch division is specifically dedicated to the south asia pacific region and encompasses three core areas: event support, boutique engagement, and comprehensive training. This role will be instrumental in driving the success of our watch collections through:events: providing comprehensive support for all events, including client appointments, jewelry and high jewelry watch showcases, and ensuring diligent follow-up on sales deliveries and transactions.boutiques: actively supporting and monitoring watch sales within boutiques to optimize performance and client satisfaction, including local activationstraining: leading and delivering engaging in-store training programs across all watch collections, empowering local teams with the knowledge and skills to excel.this role focuses on preparing and coaching local teams to effectively showcase and sell watches during high jewelry events and providing ongoing product and sales training. The ideal candidate is client-centric, and possess a background in jewelry watches (brands or retailers), a passion for horology, and strong communication and coaching skills. This role will report to high jewelry director, south asia pacific.responsibilitiesevent support (high jewelry events)ensure the smooth integration of the watch collections into regional or local high jewelry events, ensuring a cohesive and elevated brand experience.provide pre-event coaching and training to retail teams on watch collections, sales techniques, and client engagement.serve as a key point of contact and product expert during high jewelry events, supporting the sales team and engaging with clients.collaborate with event teams to ensure seamless integration of watch displays and messaging.analyse the key success factors and provide recommendations for future improvements.follow-up on deliveries and sales post-eventregional point of contact for retail teams on the high end watches demands and salesliaise with global watch team and regional merchandising teamsensure optimal boutique inventory coverage, and product placement and displaytraining & developmentserve as the regional training lead for all watch collections.develop and implement a locally adapted learning strategy and tools, aligned with product launches, retail team knowledge levels, and collections performance.create and deliver engaging training programs, including product knowledge, sales techniques, and brand storytelling, including on-boarding of new joiners and store briefingsutilize various training methods, including in-person or virtual workshops, and on-the-job coaching.monitor and evaluate the effectiveness of training programs, adjusting content and delivery as needed.collaborate with global training teams to ensure consistency and alignment with brand standards.drive watch ambassador program – create engagement and elevate skillset, monitor kpiscross-functional collaborationwork closely with the high jewelry director and regional sales teams to achieve sales targets and brand objectives.partner with the global watch team in geneva to ensure cohesive messaging and event success.provide feedback from the field to inform product development and marketing strategies.partner with local training teams to ensure the integration of watch training into regional learning strategy.collaborate with other departments, including after-sales, supply chain, and customer service, to ensure seamless operationsqualificationsminimum of 7 to 10 years of experience in retail and sales support within the luxury watch or jewelry industrypassion for horology and a strong understanding of the watch marketproven ability to train and coach retail teams effectivelyexcellent presentation and communication skills, with the ability to engage and inspire retail teams and clientsstrong organizational and project management skillsability to travel within the region as neededproficiency in microsoft office suitepassionate about luxury watches and the tiffany & co. brandexcellent interpersonal skills and ability to build strong relationshipsfounded in 1837 by charles lewis tiffany in new york city, tiffany & co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of tiffany & co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.as a global pioneer in the art of fine jewelry, tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.crafting dreams starts with yoursat lvmh, people make the difference in the art of crafting dreams.our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.join us at lvmh, where your talent is at the heart of our collective successes.
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