Agente de servicio al cliente
ciudad de méxico, distrito federal - intugo
descripción del trabajo
profile
- 1 - 2 years contact center experience is preferred, but not required
- high school diploma or ged is required.
- must have basic computer skills. Microsoft office knowledge is a plus.
- excellent customer service skills in both written and verbal communication is essential. Must be able to compose professional correspondence without requiring additional training.
- must have the ability to use problem-solving and critical thinking skills.
job description
- take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service.
- efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they arise and keep management informed.
- answer phones professionally and respond promptly to various inquiries with care and urgency, using available resources.
- handle customer service situations and challenging calls with confident knowledge and patience, ensuring customers’ needs are met and they are satisfied with the level of service provided.
- accurately and efficiently process information and complete tasks in a timely manner.
- consistently demonstrate the company’s core values, purpose and vision to the customer to ensure they know that we appreciate their business and value their time.
- effectively use skills to be aware of any special requirements that a customer may have regarding communication and be sensitive to those needs while providing superior and prompt support.
- be an excellent and professional liaison for the company and our client to the customer.
- communicate effectively, positively and respectfully with customers, clients and co-workers at all times and in all matters.
- maintain a high level of punctuality and have consistent and reliable attendance standards.
- maintain and protect company and client information and always use strict confidentiality.
- perform other duties as assigned
tipo de puesto: por tiempo indeterminado
salario: $18,000.00 - $20,000.00 al mes
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