Overview
the ops support associate 2 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. It also serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The objective is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
responsibilities
* identify, analyze, and solve key issues of the assigned area and deliver supporting documents to corresponding areas.
* assist with the management of various reports, including business reporting, monthly operating report, and business scorecard; provide clear communication regarding local policies and processes.
* assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction.
* organize, develop, and maintain continuity of business, resolution planning and business review templates.
* monitor requirements related to compliance with corporate policies.
* monitor and implement corrective actions derived from mca reviews and other control entities.
* fulfilling the clients’ necessities while providing an exceptional client experience, as measured by specific metrics.
qualifications
* 2-5 years of relevant experience.
* proficient in microsoft office.
* clear and concise written and verbal communication skills.
* ability to work in a fast-paced and changing environment.
* ability to analyze data and solve problems.
* proven organizational and time management skills.
education
* bachelor’s degree/university degree or equivalent experience.
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