Alorica is a global leader in customer experience (cx) solutions, supporting some of the world’s most recognized brands. We combine technology, talent, and analytics to deliver seamless customer interactions that drive loyalty and business success. Our culture is people-first, innovative, and focused on operational excellence.role overviewthe care network representative provides front-line customer support within fintech, financial services, or accounting software environments. This role focuses on resolving standard customer inquiries efficiently while delivering a high-quality customer experience.key responsibilitieshandle customer inquiries via voice, chat, and email.resolve issues related to accounts, payments, and financial products.follow established processes to troubleshoot and resolve cases.escalate more complex issues as needed.meet kpis related to response time, resolution, and customer satisfaction.accurately document all customer interactions.qualificationsbachelor’s degree required or high school diploma with 3+ years of fintech customer service experience.minimum 1 year of experience in: fintechaccounting softwarebanking customer servicestrong communication and customer service skills.basic problem-solving abilities.intermediate to advanced english.core skillscustomer focuscommunication skillsattention to detailadaptabilitylocation: onsite in guadalajara, mexico