*roles and responsibilities*
*pay and timekeeping administration*
- manage tier 2 timekeeping inquiries and resolve complex payroll issues.
- prepare and submit timekeeping files for payroll processing.
- serve as functional owner of time and attendance (t&a) systems, including reporting and system testing where applicable.
- support payroll inputs including pay corrections, one-time payments, awards, and reimbursements.
- ensure collective agreement pay changes (e.g., wage adjustments, cola updates) are accurately executed.
- manage payroll input for on-cycle and off-cycle runs ensuring compliance and accuracy
*tiered support model & self-service adoption*
- educate employees and leaders on proper pay and timekeeping practices and the use of self-service tools.
- act as gatekeeper for off-cycle, special, and one-time pay requests, ensuring adherence to policies and standards.
- reinforce payroll policies and support escalation exceptions, as necessary.
- provide onsite support (where required) through scheduled office hours and walk-in requests, while guiding employees through appropriate self-service channels.
- deliver real-time feedback to people operations and hr teams on gaps in content, policy, or processes.
*optimization & continuous improvement*
- partner on pay and time-related projects including self-service enablement and adoption, t&a updates, site-driven pay impacts, and pay-impact testing.
- drive process standardization and self-service adoption & enablement and reinforce people leader and employee-defined accountabilities.
*workforce admin, lifecycle services & benefits*
- local employees support the wing-to-wing onboarding, off boarding, lifecycle and benefits in the site ensuring the document storage of the employee & company files.
- local employees support the onboarding, off boarding, lifecycle and benefits services, process changes/modifications required in the site and maintain all related documentation (sops, standard work) updated.
*required qualifications*
- bachelor's degree in human resources, business administration, accounting, or related field
- minimum 2 years of experience in payroll, timekeeping, hr operations, or employee lifecycle administration.
- strong knowledge of payroll processes, pay compliance requirements, and timekeeping systems.
- demonstrated achievement in payroll and timekeeping administration, ideally in a large operations/service-oriented environment.
- excellent communication and customer service skills with the ability to handle sensitive information with discretion.
- strong analytical, organizational, and problem-solving skills with the ability to interpret and analyze complex data.
- proficiency with payroll/hris systems and reporting tools; workday and case management experience preferred.
- familiarity with lean or process optimization principles strongly preferred.
*desired characteristics*
- strong communication and interpersonal skills
- experience working across multiple regions
- ability to prioritize effectively.
- high energy and self-motivated, especially in a dynamic, fast paced environment.
- ability to maintain confidentiality of sensitive data.
- solid interpersonal skills; proactivity and teamwork capability.
*additional information*:
*relocation assistance provided*:yes