*responsibilities*:
- supervises a medium team of support staff that operates a control desk supporting a department within the organization (typically up to 25).
- addresses and resolves exceptional/unusual situations.
- evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.
impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results.
developed communication to exchanges ideas and potentially complex/sensitive information.
may act as backup for manager.
*qualifications*:
- 2-5 years relevant experience
- basic to intermediate level experience in a related role with previous people management experience basic workforce analysis and reporting skills
*education*:
- bachelor's/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
- *job family group*:
operations - core
- *job family*:
workforce capacity
- *time type*:
full timeciti is an equal opportunity and affirmative action employer.
qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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