Job title: customer experience specialistwe are seeking a detail-oriented and communicative professional to join our team. In this high-impact role, you'll help ensure a seamless customer journey by identifying and resolving friction points in our customers' experiences.the ideal candidate will have experience with customer feedback analysis and management, as well as proficiency in using customer experience insight tools such as fullstory and quantum metrics.key responsibilities:monitor and analyze customer feedback from various channels, including net promoter score (nps) and satisfaction surveys, help-desk tickets, and direct customer communications.conduct feedback investigations, document findings, and provide concise resolutions to the customer.identify detractors and critical incidents, while promoting prioritization and root cause corrections.required skills and qualifications:3+ years of equivalent experience in customer service, business administration, communications or related fieldintermediate to advanced experience in customer feedback analysis and management.english advanced written and spokenwhat we offer:benefits that go beyond mexican labor law, ensuring your well-being and peace of mind.a collaborative and inclusive work environment where your contributions are valued.opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.