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* develop and maintain automated test scripts using tools like atf (automated test framework), selenium, mabl, and rest api testing tools.
* collaborate with servicenow developers, product managers, and business analysts to understand requirements and design effective test strategies.
* collaborate with servicenow developers, product managers, and business analysts to understand requirements and design effective test strategies.
* implement end-to-end testing processes for servicenow modules (e.g., itsm, hrsd, csm, cmdb, grc).
* implement end-to-end testing processes for servicenow modules (e.g., itsm, hrsd, csm, cmdb, grc).
* perform functional, integration, regression, smoke, and performance testing.
* perform functional, integration, regression, smoke, and performance testing.
* maintain test data, test environments, and test documentation.
* maintain test data, test environments, and test documentation.
* build and enhance ci/cd pipelines (e.g., jenkins, github actions) for automated servicenow testing.
* build and enhance ci/cd pipelines (e.g., jenkins, github actions) for automated servicenow testing.
* analyze test results and debug issues to identify root causes.
* analyze test results and debug issues to identify root causes.
* ensure testing best practices are followed within agile/scrum workflows.
* ensure testing best practices are followed within agile/scrum workflows.
* support uat testing and work with stakeholders to validate releases.
* support uat testing and work with stakeholders to validate releases.
key responsibilities
* develop and maintain automated test scripts using tools like atf (automated test framework), selenium, mabl, and rest api testing tools.
* collaborate with servicenow developers, product managers, and business analysts to understand requirements and design effective test strategies.
* collaborate with servicenow developers, product managers, and business analysts to understand requirements and design effective test strategies.
* implement end-to-end testing processes for servicenow modules (e.g., itsm, hrsd, csm, cmdb, grc).
* implement end-to-end testing processes for servicenow modules (e.g., itsm, hrsd, csm, cmdb, grc).
* perform functional, integration, regression, smoke, and performance testing.
* perform functional, integration, regression, smoke, and performance testing.
* maintain test data, test environments, and test documentation.
* maintain test data, test environments, and test documentation.
* build and enhance ci/cd pipelines (e.g., jenkins, github actions) for automated servicenow testing.
* build and enhance ci/cd pipelines (e.g., jenkins, github actions) for automated servicenow testing.
* analyze test results and debug issues to identify root causes.
* analyze test results and debug issues to identify root causes.
* ensure testing best practices are followed within agile/scrum workflows.
* ensure testing best practices are followed within agile/scrum workflows.
* support uat testing and work with stakeholders to validate releases.
* support uat testing and work with stakeholders to validate releases.
required qualifications
* 3+ years of experience as a qa engineer or sdet, with at least 1–2 years working directly on servicenow platform.
* 3+ years of experience as a qa engineer or sdet, with at least 1–2 years working directly on servicenow platform.
* strong knowledge of servicenow modules, architecture, and data models.
* strong knowledge of servicenow modules, architecture, and data models.
* experience with servicenow atf and external automation frameworks (e.g., selenium, testng, junit).
* experience with servicenow atf and external automation frameworks (e.g., selenium, testng, junit).
* proficient in javascript, rest api testing, and json/xml data formats.
* proficient in javascript, rest api testing, and json/xml data formats.
* experience with ci/cd tools like jenkins, git, or azure devops.
* experience with ci/cd tools like jenkins, git, or azure devops.
* strong understanding of sdlc and stlc in agile environments.
* solid troubleshooting, debugging, and analytical skills.
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
engineering and information technology
* industries
it services and it consulting
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