Key responsibilities include:
* support event-time hospitality operations across lounges, suites, and external hospitality villages.
* act as a point of contact for hospitality staff, vendors, and stakeholders needing quick support or direction.
* assist with hospitality space setup and readiness checks to ensure areas meet fifa and on location standards.
* greet and guide hospitality guests, staff, and partners, providing wayfinding and resolving small issues before they escalate.
* monitor venue flows, including entrances, lounges, catering areas, and premium seating access points.
* track and report real-time updates to the venue manager via event logs, radios, or dashboards.
* escalate operational challenges promptly to ensure seamless resolution.
* support vendor and staffing coordination, ensuring shifts are covered and hospitality services remain uninterrupted.
required skills and qualifications:
* 5 years of experience in event operations, venue coordination, or hospitality roles.
* familiarity with stadium or live-event environments and an understanding of guest service operations.
* strong organizational skills with the ability to manage multiple priorities and deadlines.
* comfort with project management tools (e.g., excel, smartsheet) and reporting systems.
* effective communicator with the ability to work across diverse teams and stakeholders.
* detail-oriented with a proactive, problem-solving mindset.
* flexibility to work evenings, weekends, and extended hours during event build and delivery.
* the ability to remain in a standing position for extended periods, except where sitting is permitted by law.
* conversational english as a minimum.
* licence: able to work legally without assistance in the venue location.