Location: cancun, mexico.
property: sha mexico
job purpose:
the general manager will be responsible for leading sha mexico, a flagship property of the internationally acclaimed sha, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.
the successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.
the role requires a "think global, act local" mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.
main duties & responsibilities:
* lead and manage all operational aspects of sha mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
* drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
* foster and embed ab living group's core values in the organization: excellence, evolution, honesty, caring, and happiness.
* build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
* oversee financial performance, including budget execution, revenue management, cost control, and kpis.
* ensure the property delivers a seamless guest journey for vip and international clientele, maintaining personalization and memorability.
* serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
* promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
* ensure compliance with all legal, safety, health, environmental, and operational standards.
* protect assets, manage capital expenditure planning (capex), and ensure long-term property value.
job profile:
* bachelor's degree in hospitality management, hotel administration, business administration, or related fields.
* advanced studies in wellness management, luxury hospitality, or an mba considered an advantage.
* minimum 15 years in luxury hospitality, with at least 3–5 years in a general manager or director of operations role.
* experience with international ultra-luxury brands.
* proven expertise across rooms division, food & beverage, finance, and commercial functions.
languages:
* fluent english and spanish required.
* additional languages considered an asset.
specific competencies:
* strategic vision and business orientation.
* think global, act local mindset.
* strong operational leadership and hands-on execution.
* ability to combine strategy and daily operations effectively.
* strong focus on guest experience and personalization.
* ability to influence and manage high-profile stakeholders.
* adaptability to multicultural environments.
technological skills:
* proficiency in property management systems and operational software.
* advanced knowledge of microsoft office or google workspace.
* experience in data-driven operational decision-making.
skills chain of command:
* proactivity
* analytical skills
* results-oriented
* interdepartmental integrator
competencies based on our values:
* excellence | we strive for excellence in everything we do, making it a habit
* evolution | we are committed to constant improvement and innovation
* honesty | we prioritise honesty and loyalty in everything we do
* caring | we genuinely care for our guests, our team, our planet, and our resources
* happiness | we enjoy the journey,facing challenges with passion and enthusiasm
other competencies and skills required:
* strong business orientation and strategic mindset.
* ability to work in international and multicultural environments.
* excellent interpersonal and communication skills.
* ability to manage multiple priorities simultaneously.
* willingness to travel as needed.