Credit & collections consultant – americas delivery mexico (admx)
are you an experienced, passionate pioneer in technology? A professional who wants to work in a collaborative environment? As a consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Americas delivery mexico(admx) leverages scale and talent to provide high quality, cost-effective service to our clients.
admx is a member of the global delivery network which has presence across the world with delivery centers in the united states, romania, india, spain, china, and the philippines. Admx is in queretaro, mexico. We provide consulting services to help our clients achieve a higher level of service in operational efficiency and business value. We are a team of professionals passionate about serving clients with distinction and learning, and we are driven by our purpose: making an impact that matters for our clients, our people, and society.
work you'll do/responsibilities
as a consultant at deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed.
• analyzes and recommends customer credit limits based upon credit scores.
• investigates potential credit fraud and works closely with internal security and business partners to resolve.
• resolves credit issues independently.
• negotiates down payment with customers and company sales staff to allow customers to purchase above their credit limit.
• analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
• resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
• recognizes trends for non- payment and resolves issues by engaging internal partners.
• initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for the company and customer.
• analyzes at-risk customers and recommends account strategies to prevent delinquencies.
the team
our deloitte enterprise performance team is at the forefront of enterprise technology, working across finance, supply chain, and it operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
qualifications
required
• 3-5+ years of consulting and/or industry experience
• completion of coursework (egresado) in any pertinent field or industry
• advanced english level
• typically 3-5 years of experience in collection.
• intermediate understanding of collection processes and financial concepts.
preferred
• intermediate written and verbal communication, negotiation, and conflict resolution skills.
• intermediate accounting knowledge.
• intermediate problem solving skills.
• basic computer skills.
• intermediate prioritization skills.
• basic understanding of risk mitigation tools.
• intermediate understanding of the company's order management process.
our people and culture
our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes deloitte one of the most rewarding places to work.
professional development
from entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
accommodations
we are committed to providing equal opportunity and reasonable accommodation for people with disabilities. To request a reasonable accommodation, contact our talent relations team at
as used in this posting, "deloitte" means deloitte consulting llp, a subsidiary of deloitte llp. Please see for a detailed description of the legal structure of deloitte llp and its subsidiaries.
all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.