*vacante para la empresa gs headhunter latam en polanco -miguel hidalgo, ciudad de méxico*:
*position summary*:
the retail application support analyst will have a technical background with retail pos as well as erp systems
important non-negotiable considerations:
the job is on-site in polanco for at least the first 3 months, after which it will transition to a hybrid work model.
A minimum of 80% proficiency in spoken and written english is required.
*responsibilities include, but not limited to the following*:
- understand and support retail business processes and functionality focused but not limited to point of sale front
- participate in and contribute to us and international it related retail projects
- gather and document business requirements, processes changes and workflows
- integrate and implement new processes and solutions into existing system landscape
- support formal testing conducted by the business for system modifications and fixes
- manage and monitor system communication (interfaces)
- create/edit training documentation using a variety of media
- provide end-user and internal training
- proven ability to work independently and ability to handle multiple project in an organized manner
*qualifications*:
- minimum bachelor’s degree in it/ software engineering from an accredited college or university
- 5 years’ experience in similar roles
- able to interface with internal customer and it management to communicate complex ideas clearly
- able to grasp complex technical concepts quickly and produce detailed requirements documents
- experience in supporting and configuring oracle retail xstore point of service (pos) system
- knowledge of xstore modules, including sales, inventory, and promotions
- proficiency in sap retail, sap car, and sap afs modules, with hands-on experience in configuration and support
- understanding of integration points between sap retail, sap car, sap afs, and other enterprise systems
- familiarity with sovia (store operations visibility and insight analytics) for real-time monitoring
- ability to troubleshoot and optimize sovia for better performance
- expertise in supporting sivis (store inventory visibility and intelligence system)
- knowledge of sivis data structures and ability to perform data analysis
- knowledge of any crm or ecommerce solutions is preferred
- gather and document business requirements, processes changes and workflows
- create/edit training documentation using a variety of media
- able to occasionally travel internationally - valid passport required.
- analytical, independent, structured, and careful work attitude, as well as organizational talent and assertiveness
- speaking other languages like german, spanish or portuguese is a plus.
- able to lift 50lbs
*your benefits*:
salary gross: $60,000 to $65,000 monthly.
Robust compensation package above the legal requirements.
Flexible office hours.
Birthday off
exclusive employee discounts
comprehensive wellness programs to promote health & well-being.
Continuous development
life and career plan
*nível de educación deseada*:
superior - titulado
*nível de experiência deseada*:
nível gerencial
*función departamental*:
tecnología / internet
*industria*:
comercio al por menor / minorista o retail
*habilidades*:
- sap retail
- xstore
- sovia