The position of *deskside technician on-demand (dispatch)* - end user computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.
*essential duties for the position include, but are not limited to the following*:
- provide onsite support to authorized users with operational and technical support and to meet specified slas
- ensure that each desktop device is installed with the appropriate desktop image.
- resolve incidents and problems associated with euc equipment
- perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- support authorized uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing lan, print, and file services; connection to wan; and accessing appropriate lan segments
- provide repair and maintenance for mobile devices
- install, upgrade and repair euc equipment (desktops, laptops, monitors, and associated peripherals)
- provide software break/fix services and replacement of non-warranty assets for end-users
- provide network printers and scanner network connectivity, including providing network support for device configuration, for ip addressing, and direct tcp/ip output
- provide warranty and break/fix support for networked printers and scanners
- configure and support end-users on mobile computing platforms
- provide vip support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc
- create, change and remove printer configurations and queues based on requests and in accordance with slas
- provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
- provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- utilize problem management database and systems to track and report on customer calls and requests.
- monitor security profiles and anti-virus software on all desktop devices and take appropriate
*requirements*:
- good to have - knowledge in ad and smart hands and feet support.
- good to have - knowledge and experience of supporting mac devices and tablets
- sound knowledge of imaging tools
- sound knowledge of data backup and recovery tools
- installing, upgrading, and migrating to windows
- deploying windows in large enterprises
- experience with service management tool - ex-service now
- should have good expertise on euc tools, remote support tools, ms office and outlook.
- preferable to have a good understanding of lync, vpn, and mobile device support.
- should be aware of itil process of incident, change, problem, service request and related activities like spare and buffer stock management.
tipo de puesto: por contrato
salario: $1,550.00 al día
horario:
- diurno
- rotativo
- turno de 8 horas
pregunta(s) de postulación:
- ¿eres residente permanente de méxico?
educación:
- bachillerato trunco o en curso (deseable)
experiência:
- it support: 3 años (obligatorio)
idioma:
- inglés (obligatorio)
lugar de trabajo: empleo presencial