Overview
role: customer service representative
work location: hybrid remote in guadalajara, jalisco
job summary – csr jr representatives are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a csr will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.
responsibilities
* implementing contract management best practices
* development and support for accounts
* forecast, update, and follow up with different departments.
* specialized supply chain data management activities
* manage of sap / s4-excel-outlook
* excellent problem-solving skills
* high level of attention to detail
* ariba, coupa management
qualifications
* bachelor's degree in business, finances, economics, or related field.
technical skills
* implementing contract management best practices
* development and support for accounts
* forecast, update, and follow up with different departments.
* specialized supply chain data management activities
* manage of sap / s4-excel-outlook
* excellent problem-solving skills
* high level of attention to detail
* ariba, coupa management
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