Job description:
* responsible for activities related to a broad cross section of johnson controls customer portfolios.
* analyze accounts and set targets - collection plan/strategy at the beginning of the month.
* responsible for overseeing collection activities of all the active customers for the north america & canada region.
* manage collection processes, provide early-stage customer service, and, where necessary, raise cases involving customer complaints.
* coordinate with customers and cash application team for remittance advice.
* support other finance operations by providing and receiving information from customers regarding invoicing, collection, and cash application.
* account reconciliation - follow up with sales team and review open points and request customer master team to update the system.
* manage and process adjustments, promises to pay, deductions, payment plans, and write-offs.
* issuing dunning letters and/or legal proceedings for uncollected receivables.
* ensure compliance with applicable policies, guidelines, and regulations.
requirements and qualifications:
* graduate/postgraduate/master’s degree in any stream.
* proficient in both verbal and written business communications.
* 3 - 5 years of experience required in north america collections process.
* systems knowledge in erps (baan, qolsys, amer, oracle & sap).
* experience in north american process transition would be preferred.
* proficiency in collections tools like getpaid, contact tool, and high radius will be preferred.
* excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.
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