*who are we?*:
*wa. Technology* is a b2b supplier of igaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art igaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily.
The wa.platform is a fully scalable and customisable solution, featuring over 75 game providers, 6,400+ games, and support for multiple currencies, along with access to over 80 payment methods. *wa.technology* enables operators to build their own casino, sportsbook, lottery, fantasy, or poker business precisely as they envision it.
*long story short, you will*:
be the go-to person for our customers! You’ll help resolve issues with access, payments, bonuses, and system setups, delivering fast and top-quality support across multiple channels. Collaborate with internal teams to find effective solutions and spot opportunities to improve our processes. If you’re tech-savvy and love helping people, this role is for you!
*the main responsibilities we will trust you with*:
- handle and resolve technical support requests for igaming platforms, including issues with access, payments, bonuses, and user configurations.
- log and manage incidents accurately in ticketing systems to ensure efficient handling and resolution.
- escalate complex issues to technical teams or higher levels when necessary.
- collaborate with internal teams (operations, finance, development) to deliver quick and effective solutions for customer issues.
- stay updated on new products, system functionalities, and promotions to provide informed support.
- identify trends in customer requests and suggest improvements to processes and tools.
*your areas of knowledge and expertise*:
- at least 1 year of experience in technical support or customer service, preferably in the igaming industry (online casino, sports betting) or related sectors (e.g., fintech, technology).
- familiarity with digital platforms, crm systems, and remote support tools.
- experience handling electronic payments, digital wallets, or anti-fraud system queries is a plus.
- knowledge of itil/comptia a+, it helpdesk professional, or equivalent certifications is advantageous.
- strong problem-solving skills, with the ability to stay composed under pressure and maintain a positive, "can-do" attitude.
- excellent time management and prioritization skills to handle multiple tasks effectively.
- fluent in spanish (c2) and proficient in english (b2+), with outstanding written and verbal communication in both languages.
- ability to work in rotating shifts, including weekends and holidays, ensuring 24/7 support for our global users.
- join a dynamic, fast-paced environment where you’ll play a key role in providing top-notch support to a growing portfolio of clients. We value proactive team players who bring empathy, attention to detail, and a passion for problem-solving. Grow your expertise in the igaming industry and make a real impact!_
*some of the benefits of working with us*:
- opportunity to work with well-connected industry leaders.
- a leadership approach that fosters innovation, creativity, and trust.
- opportunity to experience the buzz of highly driven and motivated work colleagues.
- experience a start-up feel in a fast-paced growth-driven environment.
- be part of international projects with a direct impact on user experience.
- multicultural environment where you can learn and grow professionally.