Help desk support specialist - french
hcl is seeking a skilled help desk support specialist to provide expert technical assistance to our clients in french.
about the role:
the ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a solid understanding of hardware, software, and network systems. The role requires providing timely and effective support via telephone to end-users, ensuring that issues are resolved efficiently and to the client's satisfaction.
requirements:
* bachelor's degree or equivalent in a relevant field (e.g., computer science, engineering)
* at least 1-2 years of experience in help desk, customer service, and technical support roles
* excellent spoken and written proficiency in french
* strong analytical and problem-solving skills
* able to work effectively in a fast-paced environment
what we offer:
* life insurance
* major medical expenses insurance
* minor medical expense insurance
* savings fund
* food vouchers
* 30 days bonus
* 10 days of vacation increasing by two as dictated by law
we operate out of guadalajara, jalisco, offering a unique opportunity to work with a diverse range of clients and technologies. If you're passionate about delivering exceptional customer experiences and have a keen interest in technology, we'd love to hear from you!