Overview
vacante para la empresa ctalento en six flags -tlalpan, ciudad de méxico. Importante empresa de rastreo satelital. Solicita para su área de calle center. Zona de trabajo: por six flags méxico. Ofrecemos: sueldo base y prestaciones según formato de la vacante.
help desk agent
hoy
service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company\'s trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
help desk specialist
hoy
job summary
the ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:
* providing exceptional customer support through various channels.
* responding promptly and professionally to customer inquiries, effectively resolving issues.
* maintaining accurate records of customer interactions and feedback for continuous improvement.
* collaborating with internal teams to address customer complaints and enhance overall satisfaction.
requirements:
* bilingual english (b2/c1 level) and spanish language proficiency is essential.
* a minimum of six months\' experience as a verifiable bilingual telephone agent.
* verifiable job stability in the employment record.
* a completed bachelor\'s degree or high school diploma from a recognized institution.
* able to work varied shifts, including weekends and holidays.
help desk analyst
hoy
our opportunity
ria is looking for a help desk analyst. This position will play a key role in assisting agents and, correspondents globally, and corporate stores via internet. As a help desk analyst, you will report directly to the help desk supervisor. This position will be for an fxonline project.
key responsibilities:
* make outgoing calls providing excellent customer service related to web support assistance.
* pc approval and registration
* remote connection assistance
* reporting errors in the web page
* review the computer to ensure requirements verification.
* documenting and troubleshooting of issues.
* working continuously on a task until completion (or referral to third parties, if appropriate)
* rapidly establishing a good working relationship with customers and other professionals.
qualifications:
* excellent communication skills in english and spanish
* experience in customer service
* strong phone etiquette, data entry, and attention to detail
* flexible to adapt to different communication styles
* advanced english level
* experience with microsoft technologies
analista help desk
hoy
perfil
analista help desk buscando talento para soporte técnico y atención a clientes. Requisitos y oferta variada según empresa.
help desk 4988 – corporativo asosa
hoy
vacante en azcapotzalco, cdmx
soporte técnico remoto y presencial nivel 1 y 2; instalación, configuración y administración de sistemas operativos; cableado de red y switches; inventario; servidores, impresoras, cctv. Horario de lunes a viernes 8:00–17:00. Sueldo 16,000–22,000 brutos + prestaciones de ley + contrato directo.
requisitos: licenciatura o ingeniería en sistemas o telecomunicaciones; 2–5 años de experiencia reciente y estable; disponibilidad para entrevista con rocío bastida (horario 9:00–17:30).
idioma: inglés obligatorio. Función departamental: tecnología / internet. Industria: telecomunicaciones.
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