Responsabilities: - listen to customer needs and concerns while demonstrating empathy.
- resolve issues by clarifying problems, researching solutions, and implementing appropriate actions.
- process requests by gathering necessary information and completing transactions.
- identify opportunities to promote service and explain our products.
- maintain accurate records in the call center database.
- collaborate with team members to ensure timely resolution of customer requests.
- stay updated on job knowledge through educational opportunities.
- perform all additional duties as assigned.
skills and qualifications - hard and soft skills: requirements: - high school diploma or equivalent.
- strong organizational, communication, and decision-making skills.
- proficient in computer skills, with familiarity in microsoft outlook and excel.
- demonstrates professional telephone etiquette.
- prior experience in a call center setting is beneficial.
- bilingual in spanish is preferred but not required.
- ability to work effectively in a team-oriented environment.
- strong problem-solving skills and attention to detail.
- a commitment to consistent attendance and punctuality is essential for success in this role.
country: méxico
city: chihuahua
shift days, hours and time zone: first hire: monday
- tuesday
- friday / second hire: monday
- wednesday
- friday, 8 hrs shift (+1 hr lunch) between 7:30 am to 6:30 pm cst
english required: 9.0 to 10.0
level of study required: high school diploma or equivalent.
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $16,000.00 - $16,500.00 al mes
idioma:
- inglés (deseable)