Customer support analyst / supply chain - working hours / rotational junior monterrey at itchome
customer support analyst / supply chain - working hours / rotational junior monterrey at itchome
experience required:
1. provide support for resolution of customer problems, issues, requests, and queries. Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents. Focus on customer and consumer contact, not transaction processing.
2. perform assigned skill sets and related activities efficiently.
3. support and record a variety of customer service issues via telephone, email, and chat. Validate, investigate, and resolve issues within established guidelines, coordinating with escalation paths including internal accenture or the client.
4. provide education, awareness, and recommendations to customers on new products, policy changes, and product campaigns via outbound calls or emails, following established guidelines (no sales, upsell, or cross-sell targets).
5. ensure a positive call experience by exhibiting professional behavior, urgency, product knowledge, genuine concern, and timely resolution of issues.
6. maintain professionalism, reliability, and a positive work attitude through attendance, performance metrics, and interaction with peers and management.
job requirements – functional competencies:
excellent english communication skills (verbal and written) – minimum b2, c1 preferred.
minimum 1 year experience in customer care or sales support.
competency in using microsoft office suite (outlook, excel, word, teams).
working hours: rotational shift based on 7.30 hours: mon – fri; 8 am est - 10 pm est.
location: 100% on-site at monterrey client office.
we offer: competitive salary, payroll, and law and superior benefits.
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