About Metalsa: We are a integral company with 60+ years of experience in the automotive industry, we manufacture safe and sustainable products for people around the world. We are working for a better future where we enrich communities every day by being committed to people, innovation, and our planet. If you have what it takes to accelerate Metalsa’s vision of future mobility, we want you to join the team! For more information, visit metalsa.com
Talent Management Operations Specialist
Mission
Talent Management Operations supervise the provision of Solution Center Services ensuring the compliance of transactions according Human Development policies and procedures.
Essential Functions
- Provide accurate and timely customer support from employees, managers and HDBP’s in order to resolve their Human Development transactions
- Resolve inquiries regarding HD programs, processes, systems and policies via email and phone.
- Manage the Metalsa's organizational structure and employee's labor and personal information
- Ensure the acomplishment of Solution Center calls, emails and chats regarding HD processes according to the Service Level Agreement and HD Service Delivery Model
- Manage the internal HD systems and databases (MyHD ticket tool, Oracle HCM, ADP, Cisco Agent)
- Be a partner of IT to articulate business needs and systems improvement opportunities
- Collaborate with the HDBP to improve the proceses, strategies and services of Human Development
- Participate in pre payroll process and resolve main incidents
- Develop and implement improvement and innovation projects to be more efficent in the services provided
Job profile
- Bachelor’s degree in Business Administration or related field
- Advanced English
- 1 - 2 years of Work experience in job related area
Technical and Personal Skills
- Excel (Required)
- Oracle / HCM
- Problem Solving
- Time Management
- Customer Service
- Networking
- Organized
📌 Operaciones de recursos humanos [Aplicar en 3 Minutos]
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