Key Responsibilities
- Serve as the Subject Matter Expert on benefit program procedures and processes in being the bridge between vendors and IT Solutions.
- Define business requirements and support functional design efforts for development requests.
- Develop and maintain strong relationships with benefit vendors to ensure seamless integration and service delivery.
- Oversee production support scope in working on the program administration.
- Coordinate business testing efforts in IT Solutions and follow the development lifecycle
- Support the day-to-date process execution on benefit programs.
- Identify opportunities for process improvements and automation within benefit program administration.
- Coordinate reporting requests of internal/external stakeholders on benefit program data
Key Qualifications
Minimum Requirements
- 3+ years of benefits experience
- 2+ years of business analyst, data analyst or similar role experience
- Experience in defining requirements and using data to draw business insights
- Bachelor's degree in Business Administration, Human Resources, or a related field.
- Strong proficiency in Excel.
- Excellent organizational and time management skills.
- Strong investigative, analytical skills
- Exceptional communication and interpersonal skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- Languages : Fluent in English (additional languages are a plus).
Cultural Awareness : Demonstrated understanding of working in diverse cultural environments.
Preferred Requirements
- N/A