Business systems analyst – salesforce adminwe are looking for a dynamic business systems analyst who thrives in a collaborative, fast‐paced and fun environment.this individual will partner closely with our go‐to‐market operations and professional services teams and lead key initiatives for the organization from discovery to implementation.to succeed in this role, you should be a hard‐working and experienced analyst with a strong salesforce background and a proven track record of successfully implementing saas solutions.what you'll be doingwork closely with the go‐to‐market operations teams to gather requirements, design solutions, and implement major projects on the salesforce platform and related saas systems.manage a project portfolio focused on launching new products and developing new solutions for our sales organization.use standard functionality and custom development to solve business problems.ensure accurate testing on all solutions before deployment, including facilitation of user acceptance testing with business partners.work with workato as a middleware between systems.what you bring to the rolemust havebachelor's degree or equivalent work experience and 2‐4 years of salesforce experience.salesforce administrator certification (adm 201).
consistent track record of implementing and supporting enterprise‐class solutions on the salesforce platform – including requirements gathering, system design, configuration/development, testing & uat, and production cutover.experience managing systems to support enterprise sales organizations.polished presenter and self‐starter who can communicate effectively to a diverse audience of business and technical partners.proficiency with dataloader, workbench.io, and ms excel for data manipulation.nice to havesalesforce advanced administrator, platform builder, salesforce configure‐price‐quote (or similar), sales cloud consultant certifications.experience with software‐as‐a‐service (saas) based selling models.experience with zuora billing (or equivalent).
jira / confluence experience.knowledge of copado (or equivalent).
knowledge of workato (or equivalent).
where we workhybrid: this role requires a hybrid work model with part of the week spent in our local office in mexico city (cdmx) or mexico state (estado de mexico).
the specific in‐office schedule will be determined by the hiring manager.zendesk is an equal‐opportunity employer and we are proud of our ongoing efforts to foster integral diversity, equity, and inclusion in the workplace.individuals seeking employment and employees at zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.we are an aa/eeo/veterans/disabled employer.if you are based in the united states and would like more information about your eeo rights under the law, please click here.
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