Key role: global supply chain business analyst
themes business analyst will be responsible for driving business and system continuity.
* audit the end-to-end process flow to identify gaps in best practices
* rapid response/triage on data integrity errors, system issues, or help needed in the field
* help with test case development and testing of mes projects
* use technical/functional expertise to work with and assess current oracle and apriso platforms
* translate business problems & issues into it requirements for it project deployment
* deliver training and guidance on best practice for key business users, create continuity plan and knowledge base
* offer quick support to field users of oracle erp, ascp and apriso mes
* evaluate and suggest new solutions or upgrades, in partnership with it and business strategy
* understand the impact of master data management & governance on data integrity, capable to trace data errors back to root cause and provide correction solution
* act as first line support to oracle users across the world, on both a project and day-to-day perspective. Will be able to triage and escalate to it if needed.
* be the process expert and linking pin to it, vendors, and business owners
* testing and implementation of new modules, including upgrades and changes within oracle, apriso or new mes
* document processes and write user manuals, to ensure knowledge management and sharing
* reporting, analysis, and troubleshooting
* propose improvements to the user experience and support to reach goals and objectives
* project management when necessary
* plan and coordinate project tasks with all stakeholders in a project