Role & responsibilities:
- subject matter expert on multiple company specific, client specific and soft skill training topics
- subject matter expert on our lms platform as well as other training, coaching & performance management tools
- thoroughly document all training completion, lesson plans and training schedules including updates and version control
- create engaging training initiatives and roll out plans for different clients, lines of business and personnel in the company
- provide training feedback and insights to new employees during on-boarding as well as to contact point 360's leadership, operations & hr teams
- provide recommendations and create content on training trends and opportunities
- liaise with operations, quality assurance and human resources to discuss swot analysis related to training
- assist other trainers as needed and complete other duties as assigned
- has broad training experience including in-class and remote training
- has a winning attitude, energy and mindset that is contagious to those they interact with
- thrives on being challenged, working well under pressure, and taking a solution-oriented approach always
- has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives
- makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks
- has incredibly strong computer and typing skills including but not limited to microsoft office suite, microsoft teams, sharepoint, teamwork, etc.
qualifications:
- completion of high school education and some training certifications are considered an asset
- minimum of 3 years progressive work experience in the bpo industry in a similar capacity
- experience with the full training lifecycle including analysis design, delivery and evaluation
- availability to work evenings or weekends as required to meet and exceed company & client expectations
what we offer
- great salary up to $24,000
- law benefits
- medical expenses
- life insurance
- pantry vouchers 5%
tipo de puesto: tiempo completo
salario: $24,000.00 - $28,000.00 al mes
horario:
- turno de 8 horas
- turno mixto
prestaciones:
- seguro de gastos médicos mayores
- seguro de vida
- vales de despensa
experiência:
- bilingual trainer: 1 año (deseable)
idioma:
- english (obligatorio)