Role & responsibilities:- subject matter expert on multiple company specific, client specific and soft skill training topics- subject matter expert on our lms platform as well as other training, coaching & performance management tools- thoroughly document all training completion, lesson plans and training schedules including updates and version control- create engaging training initiatives and roll out plans for different clients, lines of business and personnel in the company- provide training feedback and insights to new employees during on-boarding as well as to contact point 360's leadership, operations & hr teams- provide recommendations and create content on training trends and opportunities- liaise with operations, quality assurance and human resources to discuss swot analysis related to training- assist other trainers as needed and complete other duties as assigned- has broad training experience including in-class and remote training- has a winning attitude, energy and mindset that is contagious to those they interact with- thrives on being challenged, working well under pressure, and taking a solution-oriented approach always- has a critical eye for detail when it comes to industry best practices, processes and version control methods for all learning and development initiatives- makes it their mission to be proactive, self-start and show self-initiative in all responsibilities and tasks- has incredibly strong computer and typing skills including but not limited to microsoft office suite, microsoft teams, sharepoint, teamwork, etc.qualifications:- completion of high school education and some training certifications are considered an asset- minimum of 3 years progressive work experience in the bpo industry in a similar capacity- experience with the full training lifecycle including analysis design, delivery and evaluation- availability to work evenings or weekends as required to meet and exceed company & client expectationswhat we offer- great salary up to $24,000- law benefits- medical expenses- life insurance- pantry vouchers 5%tipo de puesto: tiempo completosalario: $24,000.00 - $28,000.00 al meshorario:- turno de 8 horas- turno mixtoprestaciones:- seguro de gastos médicos mayores- seguro de vida- vales de despensaexperiência:- bilingual trainer: 1 año (deseable)idioma:- english (obligatorio)