*job description* *full job description*: *business development manager* * fusion bpo services is looking for a passionate *experienced* *call center* professional and enterprising *business development manager*. This position (bdm) is a pre-sales communication position with career growth opportunity into a direct sales role. This position is focused on educating our prospective clients for fusion across the north america and latin america geographies and generating qualified sales leads for the senior sales team to close. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are the representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. *key responsibilities*: - acquire in depth knowledge of fusion's full range of services and convey the benefits of our services to potential clients, adhering to company targets, messaging and positioning - this position will primarily support the healthcare division during the selling season then the commercial division during the off season - make outbound calls from lists to targeted healthcare and commercial companies - identify who the most appropriate decision maker is in the company which is usually a director, vp or c-level executive - identify the prospects potential outsourcing call center needs - document each call made in the company contact management system - set appointments with our sales team prior to attending industry trade shows - re-qualifying leads from trade shows, events, mailers, other activities - gather referrals from non-qualified prospects - provide suggestions for improving the lead generation process through script changes, list segment enhancements, offers, etc. - other duties and responsibilities as assigned by the ameridial management team - reports to sr. Director of sales/vp sales *skills*: - self-motivated, goal oriented, and dependable who can work with mínimal supervision - inquisitive nature with excellent active listening skills - excellent research and interviewing skills - ability to navigate corporate structures to identify the key decision - ability to be assertive and persuasive without being aggressive - able to engage management decision makers and influencers at any level - ability to learn quickly and think on your feet - professional upbeat telephone voice, strong probing skills, persistence - excellent telephone and written communication skills, attention to detail - ability to balance multiple priorities, meet deadlines and work a flexible schedule - comfortable in a complex, fast-paced and dynamic environment - rigorous and disciplined; able to achieve results through drive and commitment - results driven with an excellent work ethic *requirements*: - minimum of 5 years of experience working in a call center (operations and client services experience is a plus) - the following sales experience is preferred but not required as we will provide training and tools needed to be successful - inside sales experience in a business-to-business environment - experience in cold calling, sales prospecting, and appointment setting - proficient in microsoft word and excel and a familiarity with powerpoint - aa degree or equivalent experience preferred - *previous experience in the call center/bpo industry would be highly appreciated* *about fusion bpo services*: fusion bpo services began in the mid-90s in india. In north america fusion is headquartered in canton, ohio. As a mid-size company, we offer adaptable, scalable, and cost-effective bpo solutions for both large and mid-size clients from the healthcare, utilities & energy, bfsi, retail & ecommerce, and various other sectors. We have bpo space across na, latam, emea and qpac. *our vision*: fusion aims to be a pioneer of change in the shared services industry & pave the way for: - impeccable customer service - growth - oriented business associations - focused technological innovations our vison is to enable future of excellence in customer satisfaction & business growth. *our mission*: to usher in the next era of services that improve customer satisfaction & exceed expectations of clients & customers alike. Location: av. Prisciliano sanchez #519 l-36 col, palmar de aramar salary range: $18,* - $24,* per year *if you have worked in the call center industry and would like to apply, please send your resume today* pay: $367,* - $488,* per year ability to commute/relocate: - *, puerto vallarta, jal.: reliably commute or planning to relocate before starting work (required) *experience*: - business development: 5 years (required) - call center: 5 years (required)
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