Sr analyst for cash client services & confirming support
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job overview
this role involves executing global principles including strategic scorecards (costs, productivity, investment, performance, growth, and servicing). The analyst will monitor kpis to measure client satisfaction and propose corrective or strategic actions to improve values, as well as measure productivity management.
the position requires working jointly in globalization initiatives in coordination with global teams, becoming a relevant escalation path for incidences & gaps from clients or stakeholders, and following up on tactical/strategic correction actions. Additionally, the role promotes a global culture from the mexican hub, focusing on team talent development and continuous training.
location
queretaro, mexico
responsibilities
* execute global principles including strategic scorecards and kpi monitoring.
* coordinate globalization initiatives with global teams.
* serve as escalation point for client/stakeholder incidences and ensure corrective actions are implemented.
* promote global culture and develop team talent through continuous training.
requirements
* bachelor's degree in finance, management, economics, or similar; technical degree highly valued.
* minimum 3 years in ops, client servicing, and/or it teams.
* experience facilitating change for measurable results.
* detail-oriented with strategic understanding.
* excellent interpersonal, supervisory, communication, and customer service skills for stakeholder management across geographies.
english bilingual required.
additional details
* seniority level: mid-senior level
* employment type: full-time
* job function: administrative, finance, and it
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