At lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.lyft’s trust and safety team is looking for a strong communicator with deep knowledge of and experience with customer safety issues to transition to a new role dedicated to managing internal and external responses to escalated t&s cases. You will align case strategy and communication between t&s, comms, legal, and gr for improved identification, quantification, and understanding of brand impact. This individual will help manage the response to negative incidents, ensuring reputational harm to lyft is mitigated as much as possible, and informing the executive team and other key stakeholders where necessary.you must be comfortable and confident in working directly with trust and safety and customer experience team members, in addition to managing deadline-dependent media inquiries regarding the delicate subject matter of trust and safety issues. We’re looking for an effective and creative individual who has the ability to implement tried and true investigative strategies under high‑stress conditions to effectively prepare responses when something goes wrong.responsibilitiessupport the trust & safety team and trust and safety leadership by coordinating closely with in‑house safety, customer experience, communications, press, and legal teams to respond to internal and external stakeholders about safety incidentsdraft executive‑level summaries and updates about safety incidents reported on the platform to share with executive teammonitor traditional and social media channels for lyft and ridesharing safety incidentsintake of all safety‑related media inquiries from comms team; confirm the accuracy and sentiment of press statements prior to being given to mediadevelop written materials — messaging guidelines, best practices, presentations, talking points, etc. as neededassist as needed with executive‑level and external communicationswork with customers on an as‑needed basis to ensure rapid and high‑quality response to urgent issues on the platformcontinue to be the hub for internal safety escalation processes, and scale with team and company growthwilling to work non‑traditional hours and holidays to support our communications, press, and safety teamsfor this role in particular — weekend hours will be requiredexperience3+ years experience working on communications involving crisis responseexcellent communicator in written and verbal formdemonstrated ability and passion for preparing executive‑level communicationsproven ability to work cross‑functionally, exerting influence without direct authorityproven ability to track and prioritize multiple concurrent incidentsability to thrive in a fast‑paced environmentpossess top‑notch interpersonal skillsexcellent multitasking skills, able to set own prioritiesability to maintain enthusiasm and composure in stressful situationshigh degree of accuracy and attention to detailpassion for lyft and our missionthis role is fully remote in mexico, candidates for this role must be based in the mexico city metro area. #remote. Please submit your resume in english.no eeo language per legal.
#j-18808-ljbffr