*role purpose*
*key accountabilities*
- ensures delivery of learning as part of the ihg university, school of hospitality - learning focused in the areas of hotel operations, brand delivery and guest experience.
- support regional learning strategy for core and value add learning interventions for hotels - in support ihg’s brand standards, operational requirements, leadership and development needs in region.
- works with other regional learning delivery leadership to manage learning forecasts, team budgets, scheduling, and learning measurement
- lead the team of sr training consultants by establishing performance standards and direct development of the team focused on adult learning methodology.
- accountable for meeting with key stakeholders to ensure alignment and delivery of learning strategy for the region.
*key skills & experiences*
*education*:
- bachelor's or master's degree in hotel management, business, education, or a relevant field of work, or an equivalent combination of education and work-related experience.
*experience*:
- 6-10 years progressive work-related experience in training design and facilitation, with demonstrated proficiency in multiple disciplines/processes related to the position, as well as 2 years prior supervisory or team leader experience.
*technical skills & knowledge*:
- demonstrated experience in managing and developing people including the ability to manage remote staff.
- demonstrated knowledge of the service/hospitality industry, hotel operations and systems.
- demonstrated problem solving and time management skills.
- demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
- strong facilitation skills and ability to communicate information to groups in a clear and concise manner.
- demonstrated solid teamwork and interpersonal skills and ability to communicate with customers, employees and senior management.
- demonstrated project management and organizational skills.
- demonstrated in-depth knowledge of training design principles and practices.
at ihg hotels & resorts, we are proud to be an equal opportunity employer. Ihg hotels & resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. Ihg is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
at ihg, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver true hospitality for good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
at ihg hotels & resorts, we work together to deliver true hospitality for good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at ihg is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s room for you at ihg.
don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'apply' button. Start your journey with us today.