Remote | full-time | base + commission
about us
lubracil is an 8-figure direct-to-consumer supplement company focused on women's wellness. We move fast, care deeply about performance, and believe every customer interaction should drive revenue, retention, and stronger brand loyalty.
we are now hiring a sales & customer service manager to help us build and lead both sides of the operation.
this is not a traditional customer service role.
sales comes first here.
we are looking for someone who understands that every conversation, every call, every follow-up, and every customer touchpoint is an opportunity to convert, upsell, retain, and improve lifetime value.
role overview
we currently work with:
* an outbound sales agency
* a separate customer service agency
your first priority will be to build out and lead our outbound sales team.
you must understand:
* outbound sales management
* auto dialers
* call flows
* lead handling
* script execution
* rep accountability
* sales performance tracking
* commission structures
* motivation and culture
once sales is operating well, your next priority will be to bring customer service in-house and build that department from the ground up.
our current customer service agency includes:
* 2 agents covering 24/7 phone support
* 2 full-time email support agents
* plus extra help
your goal will be to replace that agency by building an internal team, creating the right structure, hiring, training, implementing sops, and managing performance.
this role requires someone who can think like an owner and operate across sales, customer service, team leadership, systems, and operations.
what you'll be responsible forsales leadership
* build, manage, and optimize an outbound sales team
* set up sales workflows, accountability systems, and daily kpis
* manage reps, improve performance, and keep the team highly motivated
* create and manage commission plans designed to drive output and results
* oversee call quality, sales scripting, objection handling, and conversion improvement
* understand and manage auto dialers, call center workflows, and outbound sales ops
* ensure sales is the top priority across the department
customer service leadership
* transition customer service from agency support to an in-house team
* hire and train customer service reps for phone and email support
* build sops, workflows, qa processes, escalation systems, and reporting
* ensure customer service is not passive support, but revenue-minded and sales-aware
* train the team to identify upsell, save, retention, and cross-sell opportunities
* improve customer experience while maintaining strong operational control
operations & management
* build structure, reporting, scorecards, and team accountability
* manage staffing plans, schedules, scripts, and team performance
* create systems that scale across both sales and support
* work closely with leadership to improve conversion, retention, and customer value
* own the day-to-day management of these teams with a high standard of execution
what we're looking for
* proven experience building and managing outbound sales teams
* strong understanding of sales operations, kpis, rep management, and performance culture
* hands-on experience with compliant auto dialers and outbound call center systems
* experience building or managing customer service teams
* experience creating sops, training systems, and team structures
* strong understanding of how customer service can support sales, retention, and revenue
* ability to lead both sales and service with clear priorities and accountability
* experience in dtc, supplements, nutraceuticals, health, or wellness is a major plus
* supplement experience is a giant plus
* strong leadership, communication, and organizational skills
* comfortable working in a fast-moving, high-performance environment
* able to recruit, motivate, manage, and scale teams
compensation
* base salary + commission
* you will also have the ability to help design commission structures for the sales team
* your success will be tied directly to the performance you build
important note
this role is for someone who understands that:
* sales is the priority
* customer service should help drive sales, saves, and retention
* systems matter
* leadership matters
* compliance is key
* relevant experience is required
we are an 8-figure company and we are looking for someone who has done this before, not someone learning on the job.