Job title:customer success managerdescription:we are seeking a highly motivated customer success manager to lead our efforts in mexico. Your primary focus will be on strengthening and promoting business growth in the market while ensuring exceptional customer satisfaction.the ideal candidate will be responsible for establishing work plans aligned with company objectives for areas under their responsibility, analyzing and improving performance metrics of assigned teams, providing personalized attention to cases requiring special handling, developing and implementing strategies to achieve established objectives, ensuring continuity of skill growth for customers, presenting regular results and action plans, and identifying opportunities and participating in projects that align with our mission, vision, values, policy, and quality objectives.requirements:to succeed in this role, you will need:a college degreeadvanced english proficiencyat least 3 years of experience as a customer success manager, trainer, project implementer, and monitorstrong knowledge of telematics, automotive (engines, mechanical), and trainingability to travel up to 2 weeks per monthexcellent communication and interpersonal skillsmandatory proficiency in written english and spanishheavy duty mechanical knowledgeabout us:we are committed to delivering exceptional customer experiences and driving business growth through innovative strategies.